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This assignment is divided into three parts. In Part A, you will consider change in the health care industry. In Part B, you will analyze the case of TELUS when change resulted in increased customer complaints. In Part C, you will write a profile of your views of handling change in an organization.
This assignment is out of 100 marks and will count for 10% of your total course mark. The breakdown of marks is as follows:
|Part A: Changes in the Health Care Industry||60|
|Part B: TELUS Troubles||40|
Part C: Self-Profile will be counted toward your major project grade. It will comprise 16 per cent of your major project mark.
As you learned in this module, change is inevitable. In the following real-life case, you will see how the outside environment forces a change in the values and ethics of an organization and an industry.
Read “Changes in the Health Care Industry” case application on pages 363–364 in your textbook. Then answer following three questions (these questions are on page 364 of the textbook):
De Bono (1985) has said that the thinking required by managers is one of the most complex kinds of thinking there is.
Write a two- to three-page report (approximately 500 to 750 words) describing how you as a manager or leader would respond to ever-present change within an organization or group (business or otherwise) with which you are familiar. Reflecting on the material presented in Module 5, what kinds of thinking would you use? How would you help your organization or group adapt? (100 marks)
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